A trip to a big box store in Indianapolis should be a simple errand. You go in for groceries, electronics, or home goods, and you leave. But these sprawling retail environments, with their high-traffic floors and endless aisles, can sometimes hide unexpected dangers. A simple slip or trip can lead to serious, life-altering injuries.
These incidents are more common than many people realize. The sheer size and fast-paced nature of stores like Walmart, Target, Costco, and Home Depot can create conditions where accidents are waiting to happen. For anyone injured in such an accident, the path forward can seem confusing and overwhelming.
This guide will explain the common causes of slip and fall accidents in Indianapolis big box stores, the types of injuries that can occur, and your legal rights under Indiana law. We will also provide a clear, step-by-step plan for what to do after an accident to protect your health and your right to compensation.

Common Causes of Slip and Fall Accidents
Big box stores have a legal responsibility to keep their premises reasonably safe for customers. When they fail to do so, accidents happen. Some of the most frequent causes of slips, trips, and falls include:
Wet and Slippery Floors
Spills are inevitable in large retail stores. Whether it’s a leaking freezer case, a customer dropping a drink, or recently mopped floors without proper signage, wet surfaces are a primary cause of slip and fall accidents. Rain, snow, or ice tracked in from outside can also create dangerous conditions near store entrances if not managed properly.
Cluttered Aisles and Obstructions
Merchandise that has fallen from shelves, boxes left in walkways, and improperly placed displays can create serious trip hazards. These obstructions can be especially dangerous in crowded aisles or for shoppers who are distracted or carrying bulky items that obstruct their view. Store employees have a duty to keep aisles clear, and a failure to do so is a negligence.
Poor Lighting
Inadequate lighting can make it difficult to see potential hazards on the floor. Dimly lit areas in parking lots, stairwells, or certain sections of the store can obscure dangers like uneven flooring or small spills. Big box retailers must ensure all areas accessible to the public are well-lit to prevent accidents.
Uneven Surfaces and Damaged Flooring
Cracked tiles, torn carpeting, buckled mats, and uneven pavement in the parking lot can all cause a person to trip and fall. Over time, heavy foot traffic and the movement of stock carts can wear down flooring, creating hazards that the store is responsible for repairing in a timely manner.
Injuries Resulting from Slips, Trips, and Falls
A fall might sound minor, but the impact against a hard, unyielding floor can result in severe injuries with long-lasting consequences. The type and severity of an injury often depend on how the person fell and the surface they landed on.
Fractures
Broken bones are one of the most common injuries from slip and fall accidents. Wrists, ankles, and hips are particularly vulnerable. A hip fracture, especially in an older adult, can be a devastating injury that requires surgery and extensive rehabilitation, often leading to a permanent loss of mobility and independence.
Head Injuries
When you fall, it’s easy to hit your head on the floor, a shelf, or another hard object. This can cause anything from a mild concussion to a severe traumatic brain injury (TBI). Symptoms of a TBI can include headaches, dizziness, memory loss, and cognitive difficulties, and may not appear until hours or even days after the accident (Mayo Clinic, 2021).
Spinal Cord Injuries
A fall can cause vertebrae in the back and neck to fracture or dislocate, potentially damaging the spinal cord. A spinal cord injury can lead to partial or complete paralysis, chronic pain, and a loss of sensation and function below the site of the injury. These are catastrophic injuries that change a person’s life forever.
Soft Tissue Injuries
Sprains, strains, and tears to muscles, ligaments, and tendons are also common. While they may not be as immediately dramatic as a broken bone, severe soft tissue injuries can cause chronic pain, limit mobility, and require ongoing physical therapy or even surgery to heal properly. These types of injuries are very common as most of your body is made up of soft tissues.
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Understanding Your Legal Rights: Premises Liability
In Indiana, property owners—including big box stores—have a legal duty to maintain a reasonably safe environment for their customers, who are considered “invitees.” This is the core principle of premises liability law.
To have a successful premises liability claim, you and your attorney must prove three things:
- The store had a duty of care: This is generally established because you were a customer invited onto the property to shop.
- The store breached that duty: This means the store knew or should have known about a dangerous condition (like a spill or cluttered aisle) and failed to fix it or warn customers about it in a reasonable amount of time.
- The breach caused your injuries: You must show a link between the store’s negligence and the injuries you sustained.
Proving that the store “knew or should have known” is often the most challenging part of a case. This is why documenting everything immediately after the accident is so important. You and your lawyer also have to prove damages.
Steps to Take After a Slip and Fall Accident
What you do in the minutes, hours, and days after a fall can significantly impact your health and your ability to pursue a legal claim.
- Seek Medical Attention Immediately: Your health is the top priority. Even if you feel fairly fine, some serious injuries have delayed symptoms. Call for medical help or have someone call for you.
- Report the Incident to the Store Manager: Inform the store manager about your fall before you leave the premises. Ensure they create an official incident report and ask for a copy.
- Document Everything: Use your phone to take pictures or video of the exact location where you fell, including the hazard that caused it (the spill, the obstacle, the poor lighting). Take photos from multiple angles.
- Get Witness Information: If anyone saw you fall, ask for their name and phone number. Their testimony can be crucial evidence.
- Preserve Your Clothing and Shoes: Do not wash the clothes or shoes you were wearing. Place them in a sealed bag. They may be important evidence.
- Decline to Give a Recorded Statement: You may be contacted by the store’s insurance company. Be polite but decline to give a recorded statement until you have spoken with an attorney.
- Keep a Record: Write down everything you remember about the accident as soon as possible, while the details are fresh in your mind. Keep all medical records, bills, and receipts related to your injury.
- Request Video Preservation: Write down on the incident report or use your phone and record yourself asking the manager or other store employee to save all video of the area where you fell from 8 hours before you fell to 2 hours after you fell. For example, if you fell in water, the video will most likely show how the water got there, how long it was there, employees not cleaning up the water, your fall and employees cleaning up the area after you fell and your fall itself. If there is video of your fall, everyone will know exactly how and why you fell and were injured.
Why You Need an Experienced Attorney
Navigating a personal injury claim against a massive corporation and its insurance company is not something you should do alone. A personal injury attorney who concentrates on slip and fall cases can protect your rights and fight for the compensation you deserve.
A lawyer will handle all communication with the insurance company, gather evidence, consult with experts, and help you document a strong case. They can help you recover damages for medical expenses, lost wages, pain and suffering, and future medical needs, allowing you to focus on your recovery.
YOUR SAFETY IS A STORE’S RESPONSIBILITY
You have a right to expect a reasonably safe environment while shopping. When a big box store fails to uphold this duty, it must be held accountable for the harm it causes. If you’ve been injured in a slip and fall accident, taking the right steps can make all the difference.
If you or a loved one has suffered an injury in a slip, trip, or fall accident at a big box store in Indianapolis, don’t wait. Contact Us Today to schedule a free, no-obligation case evaluation and learn how we can help you get the justice and compensation you deserve.
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